Contact & Support

Professional support for our B2B maritime SaaS platform

One Contact Channel for All Inquiries

Blue Green Intelligence currently handles all support, commercial, billing, technical, legal, and privacy inquiries through one operations mailbox.

operations@bluegreenintelligence.com

Please include the inquiry type in your email subject so it can be routed internally. Example: [Technical Support], [Billing], [Enterprise], [Legal], or [Privacy].

How to Route Your Inquiry

General & Account Support

For login issues, account access, general platform questions, and product support.

Technical & API Support

For API integration, authentication, quota handling, data formats, and developer support.

Billing & Subscription Support

For plan questions, subscription access, payment issues, invoices, and billing workflows.

Commercial & Enterprise

For commercial plans, Voyage360 access, enterprise discussions, custom pricing, and partnerships.

Legal & Compliance

For legal requests, compliance questions, acceptable use, terms, and contract-related matters.

Privacy & Data Protection

For privacy policy questions, data requests, and data protection matters.

Recommended Email Subject Format

  • [General Support] Account access or platform inquiry
  • [Technical Support] API integration or developer support
  • [Billing] Subscription, payment, or invoice inquiry
  • [Enterprise] Commercial plan, Voyage360, or partnership inquiry
  • [Legal] Legal, compliance, or terms-related inquiry
  • [Privacy] Privacy or data protection inquiry
  • [Urgent] Time-sensitive operational issue

Support Response Times

Our support team is committed to providing timely responses based on your subscription level and inquiry type:

Support Type Standard Plan Professional Plan Enterprise Plan
General Support 24-48 hours 12-24 hours 4-8 hours
Technical Support 48-72 hours 24-48 hours 8-12 hours
Billing Issues 24-48 hours 12-24 hours 4-8 hours
Critical Issues 4-8 hours 2-4 hours 1-2 hours

Business Hours

  • Standard Support: Monday - Friday, 9:00 AM - 6:00 PM (UTC)
  • Enterprise Support: 24/7 coverage for critical issues
  • Emergency Contact: Available for Enterprise customers where applicable

Self-Service Resources

  • API Documentation: Comprehensive guides and examples at /apis
  • Dashboard Help: In-platform help and tutorials
  • FAQ Section: Common questions and solutions
  • Status Page: Real-time service status and maintenance updates

Company Information

Blue Green Intelligence

Business Type: B2B SaaS Technology Provider

Industry: Maritime Technology and Analytics

Service Delivery: Online platform with subscription-based access

Payment and Billing Support

  • Subscription Management: Access your billing dashboard or contact operations support
  • Payment Issues: For transactions processed by Paddle, you may need to contact Paddle support directly
  • Refund Requests: Review our refund policy in Terms of Service
  • Enterprise Billing: Custom billing arrangements may be available for enterprise customers

Technical Integration Support

  • API integration guidance and best practices
  • Authentication and security implementation
  • Rate limiting and quota management
  • Data format and parameter questions
  • Performance optimization recommendations
  • Custom integration requirements for enterprise customers

Emergency Contact

  • Enterprise Customers: Use your dedicated emergency contact information where applicable
  • All Customers: Mark urgent emails with [Urgent] in the subject line
  • Service Outages: Check our status page first, then contact operations support
← Back to Home